Privacy Policy

Privacy Policy

All Barossa Tours values and respects the privacy of the people we deal with. All Barossa Tours is committed to protecting your privacy and complying with the Privacy At 1988 and other applicable privacy laws and regulations.

This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means an information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (eg your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

· Name/s

· Email address

· Phone number

If we collect your sensitive information, we will do so only with you consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

· Interact with us over the phone;

· Interact with us in person;

· Interact with us online;

Collecting personal information from third parties

We may also collect your personal information from third parties, for example other contacted tour operators. 

How do we use your personal information?

We use personal information for many purposes in connection with our tours and activities, including the following purposes:

· Provide you with information or services that you request from us;

· Deliver to you a more personalised experience and service offering;

· Improve the quality of the services we offer;

· Internal administration purposes;

· Marketing and research purposes

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

· Restaurants for your dining experience;

· Cellar Door or Wineries for booking reservations;

· Any other special experiences operations.

How do we protect your personal information?

All Barossa Tours will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

· Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;

· Having technological measures in place (for example, anti-virus software, fire walls).

Online activity

Cookies

All Barossa Tours website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and All Barossa Tours website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookie, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses GoDaddy analytics services to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to ‘unsubscribe’ set out in the relevant communication / or contacting us using the details set out in the ‘How to contact us’ section below.

In addition we may also use your personal information or disclose your personal information to third parties for the purpose of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we ar required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

How to access and correct your personal information

All Barossa Tours will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and will usually respond within 7 days. 

Inquiries and complaints

For complaints about how All Barossa Tours handles, processes or manages your personal information, please contact Managing Director Wendy Fishers. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 days for All Barossa Tours to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with All Barossa Tours’ response to a complaint, you have the right to contact the Office of Australian Information Commissioner at www.oaic.gov.au to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: 

Email  wendy@allbarossatours.com.au 

Phone 0418 825533

Post  Attention: Wendy Fishers,  PO Box 179, Angaston SA 5353